Thank you for shopping at Prestigekente.com

In the event of any defects or concerns, please email us at info@prestigekente.com within 48 hours of receiving your order. Your happiness is our priority and we will work swiftly to resolve any issues and get you a new replacement.

Please note that ALL SALES ITEMS ARE FINAL and cannot be returned or exchanged for either bag or store credits.

RETURNS

You have 5 calendar days to return an item from the date you received it.

Kente(s) can be returned for store credit ( gift card) or exchange only. Unless there is fault by Prestige Kente. If we are at fault, we will pay for the return postage. 

To return your items, you must ensure that fabric is of great quality.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable if it is not the fault of Prestige Kente.

If you are returning Kentes internationally, the complete cost of the label and the cost of return shipping will be deducted from your store credit.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Once we receive your item, we will inspect it and notify you that we have received your returned item.

REFUNDS AND EXCHANGES

If our quality control team has approved the returned stock, you will be emailed a store credit in the amount of your purchase, less the initial shipping cost and the full shipping cost to return the item.

Exchange orders will ship within 72 hours of the original item being received back, depending on stock availability and according to our shipping policy.

CHANGES AND CANCELLATION

You can only change or cancel your order (express orders are not eligible) online within 48 hours of placing your order as the Kente making process is heavily time dependent.

Should you decide you would like to change your order for any reason, we are happy to cancel your order so you can make a new order and or receive store credit.

When your item has shipped, we will not be able to cancel your order with the carrier.

Once you request the cancellation of any item(s) in your order, it will take us a maximum of 2 – 3 business days to process cancellation.

What are the modes of refund available after cancellation?

Please note that whenever you cancel, we can only provide store credit.

Once you have requested the cancellation of item(s) in your order, we will complete the cancellation and your store credit will be emailed to you.

Contact Us

If you have any questions on how to return, change or cancel your order, contact us at info@prestigekente.com